FAQ

Frequently Asked Questions

Orders & Shipping

How long will my order take to arrive? We process all orders within 1–2 business days. From there, delivery typically takes 7–14 business days depending on your location across Canada. We know waiting isn't fun — we'll keep you updated every step of the way.

Do you ship everywhere in Canada? Absolutely. From British Columbia to Newfoundland — if you're in Canada, we've got you covered.

Can I track my order? Yes. As soon as your order ships you'll receive a tracking number straight to your inbox. No chasing, no guessing.

Returns & Refunds

What if I change my mind? No problem. We accept returns within 30 days of delivery on any item in its original unused condition. Just reach out and we'll walk you through it.

What if my order arrives damaged? That's on us to fix. Contact us within 7 days of receiving your order, send us a photo of the damage, and we'll sort it immediately — no hassle, no back and forth.

Products

Do your products come with a warranty? Many do. Warranty details are listed directly on each product page so you know exactly what's covered before you buy.

How do I know which product is right for me? Every product page includes detailed specs and descriptions to help you decide. Still not sure? Reach out — we're real people who actually know our products and we're happy to point you in the right direction.

Getting in Touch

How do I contact SolReady? Head to our Contact page and drop us a message. We respond within 1–2 business days — usually faster.